Contact Us

---

 In the event that a session is cancelled due to severe inclement weather, or that facilities that BlackHeart uses are closed for any reason, we will notify the affected registrants as soon as possible via email, our web site, and/or other available communication methods. We do our best to communicate within two hours before the start time of a session.

In the event of a forced major cancellation, BlackHeart Basketball will make reasonable efforts to reschedule the program or offer make-up sessions to families in the form of alternate programming or class credits. Refunds are not issued. 

Additionally, there are no make-up sessions offered for classes missed without prior notification to BlackHeart Basketball VIA TEXT at 812.598.2313

·         BlackHeart Basketball has a No Refund after two weeks before the start date of a program/class/event. The policy is outlined below.
·         Requests for refunds for cancellations must be sent to info@blackheartbasketball.com no later than two weeks prior to the beginning of a program/class/event.
·         Requests before two-weeks before the start of a scheduled program/class/event must be emailed and include an explanation of the reason for the refund requested.
·         No refunds will be made for cancellations due to inclement weather, field closures, injuries, illness, or any other circumstances beyond our control.
·         In the instances of full or partial refunds, there will be a 3.5% (of your total payment) processing fee deducted. This fee is non-refundable.
·         For Summer Team registration cancellations after April 15th, refunds and credits will not be provided in any amount unless due to season ending injury, in which case account credit may be offered at the discretion of BlackHeart Basketball staff.
·         If a child is removed from the program for behavior rules violations, no credits or refunds will be issued.

 ·         If the initial registration was paid for by credit card, the refund will be processed back to that same credit card.
·         If initial registration was paid by check, a check will be issued to the member information on record.
·         If initial registration was paid by a credit, the same credit will be placed on the account.

·         If initial registration was paid by cash, a check will be issued to the member information on record. 

 The following fees will be charged for returned checks:
·         Paper checks $35 processing fee
·         E-check $35 processing fee